Ryanair boss calls customer ‘An Idiot’

Michael O’Leary Suzy McLeodRyanair’s chief executive Michael O’Leary has slated a passenger who complained about the airlines’ excess charges on Facebook, calling her “an idiot who deserves to pay for her stupidity.”

After a flight last month from Alicante to Bristol, Suzy McLeod wrote an irate post on the company’s Facebook page after having to pay £236 to print out boarding passes for her family’s return home. More than half a million people have clicked their support.

Suzy McLeod did not have internet to print out the boarding pass at her remote villa but had saved the booking reference on her phone

However outspoken O’Leary slammed the “stupidity” of McLeod and said he will not be rethinking the added charges.

Mr O’Leary said that 99.98 per cent of Ryanair passengers print their boarding passes in advance: “To those who don’t, we say quite politely: ‘Bugger off’?”. He added that Ms McLeod had written to him requesting compensation and “a gesture of goodwill”, and he had responded by saying: “It was your f**k-up”.

Following his tirade, Ms McLeod told the Mirror: “His comments say a lot about his airline. They’re so rude. Why should anyone have to spend their precious time abroad having to find a cafe or a hotel to print out their pass?”

Her story is echoed by hundreds of other customers on the company’s Facebook page, whose “wall” has effectively been hijacked by angry passengers.

This News top secret hotel was added on 05 Sep 2012

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